Dan Gioia is a Service and Interaction Designer at Fjord, where he leverages his diverse background to bring a unique flavor of design to a multitude of Fortune 100 clients across a variety of industries. Prior to Fjord, Dan earned his Master's in Industrial Design at RISD, designed high-end jewelry, and worked as a fine artist.

Dan has a passion for attempting to answer seemingly unanswerable questions utilizing speculative and experimental design approaches. He is quick to craft service prototypes, frequently on the hunt for new research methods, and always ready to facilitate a workshop.

Dan will be speaking on all things Service Design.

Agenda:
Service Design: What is Service Design?
- High-level description
- Deep dive into what Service Designers deliver
- What the process of being a Service Designer looks like
- How Service Design fits stacks up and interacts with other design disciplines
Case Studies:
- Review 2 - 3 Service Design projects
Q&A